How Changing Three Simple Words Can Improve Your Team's Dynamic
Wednesday, April 22, 2020
Instead of saying, "it's good, but..." or "why doesn't it...?", embrace the natural desire of a person to feel positively challenged by asking, "could it also...?"
From the perspective of the critique-or, the end result is effectively the same: you've highlighted what you see as a shortcoming or potential area for improvement. From the perspective of the critique-ee, however, there is a world of difference. Instead of feeling like the feedback was merely a hyper-critical knee-jerk reaction, they'll more likely feel that they're being asked to further embrace their talents. Personally, I get a bit of a rush when someone looks at my work and says something like, "wow, that's pretty slick! Can you make it ___?" It makes me want to continue to work hard for myself, my team, my project, and my company. I would guess that many others feel the same.
I have always been a big proponent of "baby steps". I would rather put something out there that adds immediate value – even if it falls short of long-term goals – than try to craft a masterpiece: something which could take much, much longer (and still potentially fall short). Every time we say, "it's good, but...", we're losing sight of the important fact: "it's good", and it's a step beyond where we were the day before.
Whether as a manager or a fellow contributing team member, it's important that we never underestimate the power of morale in delivering quality output. As the critique-or, you'll find that a few positive words go a long way – and as the critique-ee, it's far more palatable to address a negative when it's presented as a challenge rather than a complaint.
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